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4+ years of experience as a customer service manager
- Managed 8-25+ customer service representatives
- Strong operations experience
- Successfully proved reducing cost year over year while meeting KPI’s
- Led software implementation projects and trained customer service reps
- Implemented new SOP’s and KPI’s for the department, ensuring goals are met while maintaining compliance
- Experienced in hiring, training, employee relations, and terminations
- Experience completely overhauling and revamping customer service department when promoted to manager over national accounts
- Experienced in generating reports for senior leadership
- Financial background; previous experience as a credit analyst