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Customer Service Manager

ID: 1432377 Atlanta, Georgia Category: Other Area(s)

4+ years of experience as a customer service manager

  • Managed 8-25+ customer service representatives
  • Strong operations experience
  • Successfully proved reducing cost year over year while meeting KPI’s
  • Led software implementation projects and trained customer service reps
  • Implemented new SOP’s and KPI’s for the department, ensuring goals are met while maintaining compliance
  • Experienced in hiring, training, employee relations, and terminations
  • Experience completely overhauling and revamping customer service department when promoted to manager over national accounts
  • Experienced in generating reports for senior leadership
  • Financial background; previous experience as a credit analyst

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