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Customer Service Representative
Mansfield, TXCategory: Customer Service
- Worked with insurance carriers directly (Aetna and CIGNA)
- Managed patient benefits and insurance coverage; ensure deductibles are paid
- Researched and processed claims
- Analyzed and administered closure processes on automated claims
- Insurance verification and certification
- Managed complex, escalated, and/or client-initiated emails from shared boxes
- Completed post claim closure payment inquiries or status
- Ensured notes, codes and appropriate closure processes for claims are followed and documented in applicable systems