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Customer Service Representative

ID: 1246305 Mansfield, TX Category: Customer Service
  • Worked with insurance carriers directly (Aetna and CIGNA)
  •  Managed patient benefits and insurance coverage; ensure deductibles are paid
  •  Researched and processed claims
  • Analyzed and administered closure processes on automated claims
  • Insurance verification and certification
  •  Managed complex, escalated, and/or client-initiated emails from shared boxes
  • Completed post claim closure payment inquiries or status
  •  Ensured notes, codes and appropriate closure processes for claims are followed and documented in applicable systems

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