Education:

• Bachelor of Science, DeVry University - Electrical, Electronics and Communications Engineering

Experience/Skills:

• IT professional with over nine years of experience, specializing in managing complex product development and deployment projects.

• Experienced supporting SQL server -- 6+ years.

• Proficient in MS SQL and SQL-based database systems, with hands-on expertise in designing database architectures, writing queries, and optimizing data retrieval processes.

• Demonstrates a strong track record of integrating SQL skills into broader data-driven decision-making including backlog grooming, bug tracking, and feature development.

• Leveraged SQL proficiency to conduct in-depth data analysis and assess ticketing system data, identifying trends and opportunities for product improvements.

• Skilled in SQL-based data manipulation, supporting cross-functional collaboration with DevOps, engineering, and QA teams to enhance product quality and performance.

• Lead technical implementation of new software and hardware infrastructure, collaborating on execution improvements and enhancing customer satisfaction.

• Resolved database issues in real time, assist with query optimization, and refine processes through automation. Manage scheduled maintenance and support.

• Customer facing experience. Professional and personable client service skills, with experience working with internal and external stakeholders/parties.