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Technical Support Texas
ID: 1707326
Skills
5 years of customer service experience with 1 1/2+ years providing customer service and troubleshooting customer products (Apple - iPhone, iPad, AirPods, Macs, etc.) Physical product troubleshooting - inbound and outbound calls. Documentation of each customer call, product reference, solution plan, and articles into CORE system.
- Customer Service: Proven track record of handling inbound calls, troubleshooting customer products, and ensuring customer satisfaction.
- Documentation Skills: Adept at documenting customer problems, action plans, solutions, and next steps using CORE system.
- Problem Solving: Strong ability to analyze issues and provide effective solutions, highlighted by experience in a high-pressure support environment.
- Communication Skills: Excellent verbal and written communication, reflected in daily interactions with customers and team members.