- Quality and Customer Service Professional with over 20 years of experience in various front line and supervisory roles.
- IATF 16949:2016 Lead Auditor Certified; experience in leading internal audit programs and ensuring compliance with quality standards.
- Quality Supervisor, responsible for resolving quality issues affecting customer satisfaction and supervising a team of eight employees.
- Document Control Coordinator at Sonoco Protective Solutions, managed the document control system for ISO compliance and trained employees on quality procedures.
- Team Leader and Case Manager at Child Protective Services, providing training, case supervision, and support to ensure child safety and community benefit.
- Bachelor of Science in Recording Industry 
- Proficient in Microsoft Excel and customer service, with demonstrated abilities in identifying and resolving common customer issues.
- Skills include document control, data entry, crisis intervention, social work, internal audits, and office administration.
- Strong interpersonal, written, and verbal communication skills; described as driven, intelligent, outgoing, and trustworthy.